Frequently Asked Questions
1.Do you need to pay at the time of booking?
Yes, all bookings are paid at the time of booking in advance of check in.
2.How do you collect your keys?
When you book, we will provide you with instructions on how to enter the room.Keys are collected from a key box and the access code for the key box is not provided until the day of travel for security reasons.
3.How do I get in touch with Oakshaw Guesthouse?
We have a twenty-four-hour, 7 days per week friendly concierge service, please email AccommodationGlasgow@gmail.com.
4.Is there parking at your properties?
All properties have on-street parking.
5.Is there Wi-Fi in every room? Where do I get the Wi-Fi details?
High speed wireless internet is offered for free throughout the hotel. All Wi-Fi details can be found behind the bedroom door or in the welcome book.
6.Do you get any cleans during a stay?
You do not get any cleaning during your stay, to have you room cleaned during your stay please contact us.
7.Is it cheaper to book direct?
YES, GUARANTEED! it is cheaper to book direct. Our direct prices are up-to 50% cheaper than (booking.com, Airbnb, Expedia etc). Book direct www.Oakshawguesthouse.co.uk
8.How do I request an early check-in or late check-out?
Please get in touch by email: AccommodationGlasgow@gmail.com, they will be able to let you know if this can be arranged
9.Do you provide VAT receipts?
We can provide a general invoice, however there is no vat applicable. Please make invoice requests by emailing: AccommodationGlasgow@gmail.com
10.How old do you have to be to make a booking?
You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay unless a parent or guardian is also staying in the hotel.
11.How far in advance can I book?
You can make bookings up to 12 months in advance.
12.How do I know if my booking has been confirmed?
When you make a booking, you’ll be given a booking reference; we’ll include this reference in your confirmation email too.
13.I haven’t received my email confirmation. What should I do?
Have you checked your spam filter? If it's not there either, it looks like you've encountered a technical problem. If you don’t receive booking confirmation email within 12 hours, please contact please email AccommodationGlasgow@gmail.com
14.What time is check out & check in?
We politely request that you check out of your room by 11 am. Late departures may be arranged at our discretion, dependent upon room availability. Check-in is any time from 3 pm.
15.Can I keep my room after the standard check out time?
We will gladly hold your room until 2PM, on check out day, depending on occupation and for £25, please email AccommodationGlasgow@gmail.com
16.Is there a breakfast included in our stay?
We do not offer breakfast.
17.Is there a restaurant on location?
There is no restaurant in our hotel. However, within short driving distance, you’ll have access to a wide variety of restaurants.
18.Do your rooms include a workspace?
Each of our rooms has a workspace along with free access to Wi-Fi.
19.Is there an elevator in the hotel?
No. Our two-story establishment does not have an elevator.
20.What is included in our rooms?
Our rooms include a vast array of utilities to make your stay enjoyable. Feel free to consult our amenities pages to learn more.
21.Can we bring our pets?
Pets are not allowed.
22.Can I request an additional bed for a third person? Or Children’s cots
We are unable to accommodate additional beds or cots in the rooms.
23.Can I smoke in the establishment?
No. Our hotel is a 100% non-smoking establishment. There is a designated smoking area.
24.Are taxis readily available?
Yes, can be ordered at in advance and/or usually arrive within 10 minutes of booking. The local taxi number is 0141 887 7770
25.How do I cancel my reservation?
If your booking is eligible, you can cancel your hotel booking by emailing AccommodationGlasgow@gmail.com. A confirmation email will be sent as your cancellation is processed. Non-refundable reservations cannot be changed or cancelled.
26.How do I change my reservation?
Once your reservation is booked, to make changes please email AccommodationGlasgow@gmail.com. Non-refundable reservations cannot be changed or cancelled.
27.Where can I find my cancellation policy?
You will find the Booking Conditions and Cancellation Policy on the payment page (where you enter your credit card information) during the reservation process. If you have an existing reservation, you can find the cancellation policy on your confirmation email.
28.How do I make a special request?
You can enter a special request when you make your reservation online or email
29.Are group rates offered?
If you are booking a stay for more than 10 people or more than 5 rooms, we suggest you contact us by email AccommodationGlasgow@gmail.com.
30.Can I book a stay for someone else?
31.Are taxes included in the price I see?
Yes. The first price you see includes all taxes.
32. Airport Shuttle
Your Glasgow Airport service from Paisley town centre, McGills 757 - Paisley Gilmour Street Train Station from Stance 7.
The perfect air and rail link, McGill's 757 operates every 15 minutes between Glasgow Airport and Paisley town centre! Serves Glasgow Airport from 06.00am - 11.00pm Monday to Saturday. (and Sunday's hourly from 07.00am - 11.00pm) Last bus from Glasgow Airport us 10.45pm, 7 days per week
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
All cancellations must be confirmed in writing & are at the discretion of the property.
Guests must be quiet between 22:00 and 08:00